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    Home Help

How can we help you?

This page provides help with the most common questions about DART.
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Chatbot FAQ

Wheelchair courtesy service is provided by individual airlines. If you want to use one, be sure to request one when booking your flight. You will get the service once you get off the train, on or near the train platform.

Yes. Full-time undergraduate college/trade school students attending schools in the DART Service Area but not participating in the Higher Education Program, with valid DART-issued student photo ID, are eligible for Reduced fares on bus and rail. To find out if your college participates, visit DART.org/students.

Yes. Click on group passes for more information. 

Your safety is with us, and DART Police work hard to keep you safe. Most unattended packages are harmless. But do not touch or move if you find a suspicious item or spilled substance. Notify a uniformed DART employee, call DART Police at 214-928-6300, use the DART Say Something Safety and Security app, or call 911). All calls are confidential.

Click On the Go. In the Know to learn everything about your travel. Wait for your bus at a designated stop with a bus stop sign on the ground. Ask a DART representative or look for your bus number and destination on the sign. Ensure you get off at the correct stop if multiple routes are in use. You can find out when to expect your bus using an internet-connected computer or mobile device.

The decision of where to put a bus stop rests with the North Texas municipality, not DART. However, we work closely with each municipality and provide recommendations for safe and convenient bus stop locations along established routes. The governing body may accept or reject these suggestions.

Yes, DART installs and maintains bus stop signs and poles. If you think a sign is missing, we will check our records to see if your local government has designated the location as an official bus stop. We will replace it if the location is marked as an official stop. This will alert operators that this location is an official stop so they can pick up and drop passengers there.

The DART Police Department offers a sign-on bonus of $5,000 for new DART Police Officers and $2,000 for new DART Fare Enforcement Officers.
Learn more to apply today at 
dart.org/policejobs.

 

Please contact us if you know the date, location, bus route number, and scheduled arrival time. We will look into the incident, check out what happened, and let you know what we turn up.

DART will arrange for and bear the cost of providing bus shelters at the bus stops if a local sponsor, public or private, agrees to maintain the shelter and liability for the installation.

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Contact Us Today!

1401 Pacific Ave, Dallas, TX 75202

call  214-979-1111

Customer Service Information is available 7 days a week : 5 a.m. to 12 a.m.

Holidays: 8 a.m. to 5 p.m.

Closed on Thanksgiving Day and Christmas Day

 

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