You can visit Lost & Found, 1401 Pacific at (Akard Station) or call 214-749-3810. Hours of Operation are Monday through Friday: 8 a.m. to 5 p.m.

If your item is found, DART Lost & Found will contact you via phone or email to let you know. The item can be picked up or shipped to you at your expense.

Please bring photo identification with you to expedite the process and avoid delays. We also recommend getting your case number with you for our reference.

Recovered items are held for 30 days.

Unclaimed items are disposed of, destroyed, or donated to charity after 30 days.

Service animals accompanying customers with disabilities or their trainers, police dogs, and non-service animals are allowed on-board DART trains, buses, and light rail vehicles when carried in an appropriate, securely latched cage or container. No permit is required, but you may be asked to confirm that your animal is a service animal. You are responsible for the care and supervision of your animal while on board.

If an escalator or elevator is out of service at your station, it will be posted on Rider Alerts on the DART website. Get alerts about DART Bus, DART Rail, TRE, service changes, interruptions, and other rider concerns by signing up for My DART Updates. See something broken at a DART station? Call the Passenger Amenities Hotline at 214-928-6259.

It is unlawful to eat (unless medically necessary), drink, or smoke in a public transportation because of the labor and cost associated with keeping the transit system clean and for safety reasons. DART Transit Police could fine you for violating the no eating, drinking, and smoking rules.

Reach our Customer Service Representatives via phone to assist you with any issue. Operators are available to speak with you and fully assist. Tell DART Directly by calling 214-749-3333 Monday through Friday: 8 a.m. to 5 p.m. When calling, please provide the following information:
TIME of service
DATE of service
DART vehicle ID number
We also have customer centers you can visit in person at all DART stations.

DART buses offer wheelchair ramps and other features to accommodate riders with disabilities. Most local bus routes provide lift-equipped buses on each trip. To check the availability of a lift-equipped bus on your route, consult the bus timetable. Click on More information
Need more assistance? Just call 214-979-1111 any time Monday through Friday from 6 a.m. to 8 p.m. or on weekends and holidays from 8 a.m. to 5 p.m. DART's Customer Assistance Representatives are ready to help you get where you want to go.