DART buses offer wheelchair ramps and other features to accommodate riders with disabilities, and the center car of every light rail vehicle aligns with the level-boarding areas on station platforms, which makes it easy to board with mobility devices.
It is DART's goal to operate a safe, efficient, and effective transportation system that provides mobility and accessibility to persons with disabilities, including individuals who use adaptive devices or mobility aids.
Understanding Level Boarding
It's easier than ever to step right on board a light rail train. Each low floor center section has two clearly marked areas designated to accommodate wheelchairs.
ADA Complaint Process
DART has established a grievance procedure of prompt and equitable resolution of complaints alleging discrimination. The American Disabilities Act (ADA) of 1990 and the Rehabilitation Act of 1973 forbid discrimination against those with disabilities regarding employment, transportation, public accommodation, communications, and governmental activities.
You are responsible for keeping your smartphone charged while riding the bus or train, just as customers must keep track of their paper ticket or transit pass card. If your phone dies, you must purchase a new ticket from a ticket vending machine (TVM) or bus farebox for your trip.
Yes! The system will determine and charge the “best fare” when you Tap your GoPass Tap card at the card reader. As an example, you tap your card at 10 a.m. and the card system charges your account $2 for a Midday Pass. When you board again at 1 p.m., the system does not charge you because you are still within the Midday Pass period. When you tap again at 3 p.m., the system charges you an additional $3 for a PM Pass. Your total trip costs $5 – less than a Day Pass!
You can purchase or add value to your GoPass Tap card account at hundreds of retail locations; online at GoPass.org; or by calling DART Customer Service at 214-979-1111 and select the option, “For questions or issues with your tap card.”
To find your nearest retailer, click here. You can also go to your GoPass Wallet and select “Add Funds Using Cash”; then scroll to “Change store” to find a location near you.
First, make sure you are in an area with good cell service where you can receive SMS text messages to your phone. You may need to contact your service provider to make sure your phone is set up to receive SMS text messages from 5-digit short codes. In some cases, service providers may have message blocking active.
At the top of the home page, under “Email,” click on “Create New Account.” Fill out the form but leave “GoPass Tap card number” blank. Once, your account has been created, log in from the top of the home page. You will be taken to the “My GoPass Tap Account Cards” page. Select “Add/Report Card” to add a new credit or debit card account. If you use are using a payment-enabled device, register the card associated with your mobile payment app.
The best way to stay up to date on service alerts and other DART-related news and information is to register for My DART Updates.
1401 Pacific Ave, Dallas, TX 75202
Customer Service Information is available 7 days a week : 5 a.m. to 12 a.m.
Holidays: 8 a.m. to 5 p.m.
Closed on Thanksgiving Day and Christmas Day