You are responsible for keeping your smartphone charged while riding the bus or train, just as customers must keep track of their paper ticket or transit pass card. If your phone dies, you must purchase a new ticket from a ticket vending machine (TVM) or bus farebox for your trip.

Yes! The system will determine and charge the “best fare” when you Tap your GoPass Tap card at the card reader. As an example, you tap your card at 10 a.m. and the card system charges your account $2 for a Midday Pass. When you board again at 1 p.m., the system does not charge you because you are still within the Midday Pass period. When you tap again at 3 p.m., the system charges you an additional $3 for a PM Pass. Your total trip costs $5 – less than a Day Pass!

You can purchase or add value to your GoPass Tap card account at hundreds of retail locations; online at GoPass.org; or by calling DART Customer Service at call214-979-1111 and select the option, “For questions or issues with your tap card.”

To find your nearest retailer, click here. You can also go to your GoPass Wallet and select “Add Funds Using Cash”; then scroll to “Change store” to find a location near you.

First, make sure you are in an area with good cell service where you can receive SMS text messages to your phone. You may need to contact your service provider to make sure your phone is set up to receive SMS text messages from 5-digit short codes. In some cases, service providers may have message blocking active.

At the top of the home page, under “Email,” click on “Create New Account.” Fill out the form but leave “GoPass Tap card number” blank. Once, your account has been created, log in from the top of the home page. You will be taken to the “My GoPass Tap Account Cards” page. Select “Add/Report Card” to add a new credit or debit card account. If you use are using a payment-enabled device, register the card associated with your mobile payment app.